Returns & Exchanges

Can I return my order?

If you are unhappy with your order for any reason, you may send it back at your cost within the contiguous United States, or it may be returned in store. All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label and packing slip. If any of these items are missing, processing time will be severely delayed.

We recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return, exchange, or refund. All shoes, apparel, lingerie and special accessories must also be returned unworn, with the original packaging and original tags still attached. Please note that clearance priced and final sale merchandise cannot be returned or exchanged. La Casa del Zapato reserves the right to reject (and not return) items that do not adhere to this return policy.

La Casa del Zapato offers three return options: (1) free return for store credit; (2) free return for a refund in the original form of payment minus a $5.95 restocking fee* or (3) free exchange for the same item in a different size (if available). An $8.95 per order shipping and handling fee applies to exchanges.

*Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card or paypal account.

How long will my return take?

Return shipping usually takes 5-10 business days, depending on distance. Once your return is received and inspected by our warehouse staff (usually within 3 business days after receipt), we will process your return or exchange. If you would like a money refund for your return, it may take up to 10 business days to post to your account depending on paypal.